| New Users
A note
about Enrolling...
An Institution Code is required to enroll. The Institution Code
will be provided to you by your onsite administrator.
If a Security Code is required, your onsite administrator will
also provide this.
Once you have
above information, click here to
Enroll.
Registered (Enrolled)
Users
Forgot your password...
If you have forgotten your password, you may have it
automatically emailed to
you by clicking here and
completing a simple form. This feature will work only if a) you
enter the same email address that you enrolled at this site
with, and b) the email address is valid.
If you do not know what your
Institution Code is, or have forgotten what email address you
originally enrolled with, please contact your onsite
administrator.
Trouble logging in...
To log in, your email address must be typed exactly as it was
typed when you enrolled. The email address entry is CaSe
sensitive. The Institution Code, which can sometimes contain a
letter, and the password are NOT case sensitive.
Unable to launch or run exercises...
1. Browser
All exercises will
work with Internet Explorer, Netscape, Firefox, Safari (Mac),
etc. Go directly to the SoftwareForNurses.com web site in your
browser. Do not access SoftwareForNurses.com through other web
sites such as a school web site or Blackboard.
2. Cookies
Cookies must be enabled. To enable cookies, in Internet
Explorer select Tools | Internet Options | Privacy, and then set
the Privacy slider to Medium or LOWER. NOTE: If you are very
concerned about security and don't wish to lower the overall
level to Medium (or lower), you can select the Edit button at
the bottom of the Privacy box, enter http://www.softwarefornurses.com
in the address field, and then click Allow.
3. Popup Blockers
Internet Explorer has a built-in pop-up blocker which may
interfere with the exercises. Go to Tools > Pop-up Blocker and
make sure it is turned off. Close and restart Internet Explorer,
then try again. If this solves the problem, turn Pop-up Blocker
back on and then go to Tools > Pop-up Blocker > Pop-up Blocker
Settings and add www.softwarefornurses.com to the list of
allowed sites.
When pop-ups are blocked, some browsers display a yellow bar at
the top of the browser window. You can click on the yellow bar
and select "Temporarily allow pop-ups" OR "Always allow pop-ups
from this site." That will allow the exercise to launch.
Some third-party pop-up blocker programs will interfere with
the running of the exercises. Disable all pop-up blockers
temporarily when running SoftwareForNurses.com scenarios and
exercises.
Test: To ensure you're
able to launch popup windows, please click on both of the
following links;
Test 1 |
Test 2
After you click
on Test 1, click on "test popup" and make sure a popup window
appears. Close the popup window, click "return to
troubleshooting" and click on Test 2. Another popup window
should immediately appear.
If either popup window failed to appear, you will need to
temporarily disable your pop-up blocker.
4. Antivirus
Norton or
McAfee or similar anti-virus applications can interfere with
web-based software like the nursing exercises. If you feel your
Antivirus application is the cause of the problem, you may wish
to temporarily disable
it.
Some anti-virus applications (such as McAfee VirusScan) run as a
browser ADD-ON. Solution: Open IE and select Tools | Manage
Add-ons ... Once again, as a quick temporary test highlight the McAfee VirusScan item (or other
anti-virus application) and click Disable at bottom of add-on
manager window. Click OK.
5. Firewalls
Software
firewalls such as ZoneAlarm, Norton, Comodo and others can
interfere with the exercises, depending on how they are
configured. You may need to adjust some settings, or temporarily
disable your firewall.
6.
JavaScript
JavaScript
must be enabled to run the exercises. To confirm this, please
open Internet Explorer, go to Tools > Internet Options, then
click on the Security tab. Next make sure the Internet is
highlighted and click on the Custom Level button. Now scroll
down to the Scripting section and ensure everything is Enabled in
this section.
7.
Temporary Internet Files
If all of the
troubleshooting tips above don't solve your problem, you may
want to try the following. Select Tools | Internet Options from
the Internet Explorer menu bar, then delete "Temporary Internet
Files", "Cookies", and "History."
8. System
Requirements
- Screen
Resolution: 800 x 600 (minimum)
- Browser: Internet Explorer, Netscape, Mozilla Firefox, Safari
(Mac), etc.
- JavaScript must be enabled
- Cookies must be enabled
- Operating System: Microsoft Windows or Mac OS
- Popup blockers must be disabled (see Number 3. above to test)
Test: To check your
computer settings,
click here.
Still Having
Problems?
IMPORTANT:
Whenever you make changes to your web browser configuration, it
is necessary that you acknowledge any confirmation windows, and
close all open browser windows before the new settings will take
effect. This may also apply to other applications like your
popup blocker or firewall. Generally, it is a good habit to
change/save/close/reopen your application.
WHAT'S NEXT: If after checking all of the above you are still experiencing
problems, please contact your onsite administrator. |
